Shipping Policy 

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer three shipping costs to choose from.

Shipping Options


Express Shipping(2 Days for Handle, 5-8 Days Delivery)

(Order >= $33)Free

Express Shipping(2 Days for Handle, 5-8 Days Delivery)

(Order = $0-33)0.99$

Free Shipping(15-20 bussiness days)

(Order = $0-33)Free

NOTE: Receiving time = Handling time + Shipping time

24/7 Friendly

Free shipping 
on all items

Secure Online




Orders in Ireland may need to pay import VAT when going through customs. Customers can pay the tax first, and then provide proof of it to contact our customer service for tax refund via


1. After the order has been paid, the warehouse needs 2 business days to process your order.  You will receive a Shipping Confirmation E-mail with            tracking# once your order has been shipped.

2. If the item is in stock and not a pre-order, it will ship within 2 weeks.

3. Additional shipping charges caused by address modification or special addresses which do not include in Free Shipping Service will be paid by customers.

4. Please write your complete address including Apt# Street City and State. Customers will cover the loss caused by an incomplete address or incorrect address.

5. Shipping method is unavailable for Hawaii, Puerto Rico, Alaska, Virgin Islands(UK), Armed Forces of Europe, Armed Forces of the Pacific, Armed Forces of the Americas, Virgin Islands(US), P.O. Boxes, and APO/FPO addresses. 

6. Pre-order items will ship on or before the date listed on the product page.

(If you have additional items listed on a pre-order, we will ship them separately.)

7. The final delivery time depends on the local logistic information.

8. For damaged or missing pieces, please contact Customer Service Team for further assistance;

9. There may be some delay in the delivery due to the impact of COVID-19;

10. There may be a slight delay in order dispatching due to peak season.


If you have any other questions, please contact our customer service team:

(*Since we have had too many emails to deal with recently, your email will be replied to in 48 business hours.)


*Please keep in mind*

1. Our shipping times should be used as a guide only and are based on time from dispatch. Victray will try to minimize any potential delays.

2. Unreachable upon shipment’s arrival and incorrect consignee's information (such as a delivery address, contact number, or consignee's name). In this case, we are not able to file a refund for you. If you find that your order information is wrong, please contact the customer service team via
 with your order number and correct information before shipment.


Thank you for your patience and understanding. 

Is it free shipping?

Yes! We offer free shipping. When the price is between $0-$33, we will send slower logistics, which takes 15-20 working days to arrive. If you need expedited delivery, you only need to pay a fee of $0.99. Will arrive in 5-8 working days.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Worldwide: FedEx, DHL
China: DHL, SF Express
Hong Kong SAR: Local Express Courier, SF Express
Macau SAR: SF Express
Japan: FedEx, Sagawa, Yamato
Korea: FedEx, Lotte
Singapore: FedEx, Crane

What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our 
delivery options table.