Refund Policy

Refund Policy

At victray.com, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase.

 

If for any reason you are unhappy, please contact VICTRAY support at  victraylee@gmail.com

 

Welcome to victray.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at VICTRAY! Satisfaction guaranteed.

Cancel & Refund

Refund Policy Table
Order Status Reasons for Refund Request Requirements and Notice Solution
Before shipment 1. Forget to buy sth.
2. Buy the Wrong thing
3. Just don't want it anymore 		Apply cancel orders within 24 hours
Apply cancel orders OVER 24 hours 		100% order amount
95% of the order amount (deduct 5% processing fee)
Received Lack of Items
Package Broken
Quality Issues		 1. Apply within 30 Days after delivery
2. Order ID
3. Clear Photos of this item
4. Brief description about the problems of the items 		Contact Customer Service Team via victraylee@gmail.com
Unhappy about the Clothes Customer service team will contact you for solutions
Pre order Failed Customer service team will contact you for solutions Customer service team will contact you for solutions

Return Procedure

1. Take a clear photo for the item.
2. Contact our customer service team via victraylee@gmail.com
3. Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
4. Customer service team will send you the address of VICTRAY's international center, please send do not send the package back to where it came from, or it would delay your refund procedure.

5. Call the post office to arrange a collection or drop off at your nearest post office.
6. Notify us the tracking number after you have returned the item(s).
7. All the exchange or refund will be processed within 2 working days once we have received the item(s)

NOTICE

1. The Package must be restored to the unopened state
2. Returned items must be returned in original product packaging.
3. Returned items must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. Package must be sent to the address that VICTRAY offers by the email.
7. Customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. The following items cannot be returned or exchanged: stocking, bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies
10. No exchange or return or amendments on promotional items or last-chance items.
11. Customer should be responsible to the delivery problems caused by the wrong address.

*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.

(However, we can offer a coupon for your next order, please contact our customer service for details.)

1. Don't like the item;
2. Not fit as expected without any quality problems;
3. Shipping status shows delivered but the buyer didn't received;
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
5. Placed a wrong order and shipped.

Exchanges

Sorry for the inconvenience, we currently do not offer exchanges. However, we will advance this part as soon as possible. Stay tuned.

Please note

Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

*If you have any other questions, please feel free to get in touch with our customer service at victraylee@gmail.com